As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

A team member in your call center consistently underperforms. How can you turn their performance around? One team member carries the load in your call center. How do you ensure fair distribution ...

Immigration and Customs Enforcement (ICE) agents informed Mr Khalil they were revoking his student visa and green card upon taking him into custody on Saturday, his lawyer said. The Department of ...

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Contact center agents ... interactions. Call centers today are experiencing record-high turnover, with the average annual rate reaching about 38%. The constant churn of agents not only increases ...

The addition of Banks allows the Packers to move left guard Elgton Jenkins to center, where he will replace free agent Josh Myers. Jenkins has started four games at center in his career but was ...

Khalil was inside a university-owned residence Saturday night near Columbia’s Manhattan campus when several Immigration and Customs Enforcement agents entered his apartment and took him into ...

Mahmoud Khalil, a graduate student at Columbia until this past December, was inside his university-owned apartment Saturday night when several Immigration and Customs Enforcement agents entered and ...

CHICAGO -- Free agent center Drew Dalman reached agreement Monday on a three-year, $42 million deal that includes $28 million guaranteed with the Chicago Bears, sources told ESPN's Adam Schefter.

During the confrontation, Contreras threatened to report the couple to immigration agents. The law prohibits landlords from threatening to call Immigration and Customs Enforcement and harassing or ...