At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

Q4 2024 Earnings Call Transcript March 13, 2025 CareCloud, Inc. misses on earnings expectations. Reported EPS is $0.2029 EPS, ...

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Contact center agents ... interactions. Call centers today are experiencing record-high turnover, with the average annual rate reaching about 38%. The constant churn of agents not only increases ...

The company integrated AI to streamline customer support but retrained call center agents as design consultants. The strategy helped the organization enhance employee value, contribute to revenue ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enhance customer understanding and satisfaction ...

Almost a year ago, Swedish fintech company Klarna unleashed havoc in the call center industry with a shock announcement: Its ...

Learn more about AI agents, advanced autonomous systems designed to perform specific tasks, make decisions, and collaborate with humans and other AI systems.

The agents will support multiple care teams, including clinicians, care managers, risk coders, patient navigators and call center agents. Clinicians spend nearly 28 hours per week on ...