Shopify reports on the rise of runner-founded brands creating innovative solutions by focusing on community needs and ...

Brands that treat exchanges not as an afterthought but as a core commerce capability will be the ones who keep both revenue and relationships intact.

Learn how modern loyalty programs are evolving to foster deeper customer relationships through personalization, seamless ...

The goal? To let members earn and redeem points on "stays with soul," rather than the cookie-cutter properties that make up the bulk of other, more mainstream hotel loyalty programs. Journey's current ...

The convenience store chain is celebrating itself today, July 11 (i.e. 7/11), by giving away free 12-ounce Slurpees and more ...

From creative marketing campaigns to the enhanced Hump Club loyalty program, Thirsty Camel’s General Manager Adrian Moelands ...

In recent years, Unilever has taken a giant leap into the future of consumer goods by integrating cutting-edge AI innovations ...

Too many companies collect feedback and stop there. Learn why closing the loop is essential for retention, insights and customer trust. The post Why closing the feedback loop drives better CX outcomes ...

From the skateboard ramp that dominates the Vans store in London’s West End to Glossier’s selfie room in its eye-catching ...

Feedback loops drive real action in customer experience — here’s how the best brands turn insight into impact.