Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

Australia's corporate watchdog calls on superannuation funds to overhaul the way they deal with death benefit insurance ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Cutbacks will likely "delay payments, cause more errors and could even crash the whole system within months," a claims ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Mayor Mike Duggan has proposed a 52% cut to the land bank's subsidy from the city. The land bank's CEO said it could impact ...

The future of customer service will require a strategic blend of human and virtual agents, says Capgemini. The report – ...

It's fine for DOGE to cut the fat from government, but if custom service tanks, then the whole efficiency drive will lose credibility and really get people mad.