Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...

Australia's corporate watchdog calls on superannuation funds to overhaul the way they deal with death benefit insurance ...

Automation speeds up processes, but human interaction remains vital in customer service. Here’s how to balance both for ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Social Security is in trouble, warns U.S. Rep Richard Neal (D-Massachusetts).

Frank Bisignano, Donald Trump's pick to lead the Social Security administration, called improving customer service 'a mission ...

The policy shift and the initial two-week timetable to implement it drew strong opposition from AARP, which said the new requirements would place a heavy burden on Social Security ...

Bisignano distanced himself from some of the comments Trump administration officials have made about Social Security.

The renewable energy industry has seen remarkable growth in recent years, with solar power becoming one of the most widely adopted clean energy solutions. As more homeowners and businesses look for ...