Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. This platform, ...

Microsoft is introducing a "deep research" AI-powered tool in Microsoft 365 Copilot to compete with similar tools from OpenAI ...

New Researcher and Analyst tools are here for Microsoft 365 Copilot New deep reasoning tool in Copilot Studio will use models ...

Vasu Jakkal, Corporate Vice President of Microsoft Security, discusses the new AI agents and the company’s cybersecurity strategy ...

Microsoft CEO Satya Nadella introduced the Copilot Researcher and Analyst AI agents in Seoul, where he hailed the expansion ...

Analyst is based on the o3-mini reasoning model from OpenAI, and Microsoft claims that with chain-of-thought reasoning, it’s ...

Microsoft 365 Copilot app is getting a deep research tool called Researcher that can access the internet as well as internal ...

The new Researcher and Analyst agents in Microsoft 365 Copilot represent the latest evolution of AI agents, with their ...

The chief technology officer of Booking.com spoke with Skift about the company's trip planner and his thoughts on what's next ...

As AI keeps evolving, organisations will need to find the right balance between automation and human expertise ...

AI can be immensely helpful in streamlining marketing tasks, allowing teams to focus on the work that matters most to them.

SOCs are seeing false positive rates drop 70%, while shaving 40+ hrs a week of manual triage thanks to the rapid advances in ...