Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Despite the fact that AI Bots are an opportunity for convenience and efficiency, giving them access to private conversations ...

AptlyStar is a secure platform that enables users to train their own GenAI agents with their preferred data in just minutes, ...

Are you looking for a simple and cost-effective way to improve the client journey? Overhauling your support desk is the ideal way to start. But, how can you do that without breaking the bank?

UK savers are open to AI playing a role in pension customer support, they are not ready for automated experience.

New research from PensionBee, a leader in the UK consumer retirement market, reveals that while UK savers are open to AI ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

most people still don’t want to talk to a bot when they have a problem to solve. A recent Gartner survey found that 64% of customers would rather companies don’t use AI for customer service.

Art meets science in this device designed and built by two MIT undergrads.

Nearly half the traffic on the internet is generated by automated entities called bots, and a large portion of them pose ...

AI agents set to transform CX for brands and customersIssued by DecisioneeringJohannesburg, 14 Feb 2025Visit our press officeAI transforms the customer experience. (Image: Supplied) Smarter, more ...