Implementation of AI should be a case of streamlining what you already do, automating the right tasks and scaling when you're ...

A psychiatrist recently pretended to be a troubled teen and asked chatbots for help. They dispensed worrying advice.

AI could reduce wireless carriers' costs, as T-Mobile parent Deutsche Telekom reports a 20–30% productivity boost in customer ...

By leveraging AI, companies can empower customer service representatives to provide more personalized, engaging experiences ...

According to Loop’s supply chain checks, Apple has raised the average selling prices for the iPhone 17 Pro and Pro Max models ...

Benefits consultants who prioritize process over results will not only improve their own business outcomes but also deliver ...

Content Guru Research Reveals Growing ROI from AI Adoption in CX. Content Guru, a leading global provider of enterprise cloud ...

In theory, if employees can learn AI at work, they will then be able to apply those skills to their own tasks, which will ...

Coach takes the biggest drawback of remote work–a lack of oversight–and solves it by implementing an innovative solution for ...

Entering the era of agentic AI will shift investment to agentic experiences, but keeping humans at the center of the customer ...

The integration of AI in sectors like banking and real estate is revolutionising operations, enhancing customer service, and ...

Experts who reviewed the code for ProPublica found numerous and troubling flaws in the system, providing a disturbing glimpse ...