There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Your customers are likely dispersed across a number ... Consumers expect brands to proactively know how they feel and respond ...

Put yourself in your audience’s shoes and be brave enough to admit when something you thought was working just isn’t.

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

That seems laughable now, as brand-to-consumer communications have become ultra-targeted—and customers have even grown to expect that brands know their customers and ... And knowing who your customers ...

Know Your Customer specialises in real-time business verification and registry data streamlining compliance, onboarding, and risk monitoring. Orbital recognised Know Your Customer’s unparalleled ...

But what if I told you people do know what they want. Then I imagine your world would change completely. Marketing would be a seat of power and you could then talk to customers and help engineering ...

BCG and Salesforce collaborated to understand customer expectation of digital government services based on their experiences. Our research explored usage and satisfaction with digital government ...

Currently, customers are required to undergo the know-your-customer compliance for any bullion or jewellery purchases over Rs 2 lakh. Reserve Bank today directed all banks to upload the Know Your ...

strategies with traditional “Know Your Customer” (KYC) processes to ensure compliance and mitigate risks associated with money laundering and financial crimes. Learn about sophisticated ...