Michael Garcia, 30, underwent skin grafts on his genitals after a hot tea spilled on him in a Starbucks drive-through in 2020 ...

A driver involved in a traffic altercation followed the other driver into the drive-thru line at a Starbucks in Riverside, ...

In the past, Starbucks only formally tracked how much time customers spent at the handoff window in the drive-through. The previous CEO observed that waits were one of the reasons some customers ...

Starbucks customer Michael Garcia claimed an employee did not wedge the scalding-hot tea firmly enough into a takeaway tray, leading to him sustaining serious burns.