Survey response rates are dropping because ... Reichheld also agreed that many customer service managers find contact center agents gaming the system; with their pay tied to NPS, it’s not ...

A survey, or monitoring calls to customer service, could reveal loyalty, intent to buy again, the specific parts of the "customer journey" that were most pleasant. "People don't choose based on ...

Plc, has emerged among the top five banks, in various survey segmentations, in the KPMG 2024 West Africa Banking Industry ...

As a result, maintaining service customer share and loyalty will be vital to dealers in the coming years." The 2011 U.S. CSI Study is based on responses from more than 97,300 owners and lessees of ...

A recent survey shows improved customer service in SME banking as financial institutions in Ghana and Nigeria seek long-term ...

Leaders from Nuuly, Aviator Nation, and Parachute share how their fast-growing businesses manage customer service to drive loyalty.

Honored for outstanding service, NorthStar Moving earns top spot for the second yearLos Angeles, CA, Jan. 08, 2025 (GLOBE ...

Allianz Travel offered great service to its policyholders, according to a recent survey. Allianz has led in this category for years, and with good reason: It offers some of the best customer ...