ISPs say their “excellent customer service” is why users don’t switch providers ISPs tell FCC that mistreated users would switch to one of their many other options.

Mr. Dylan is on the money. You gotta serve somebody. We live in a service economy where most jobs, whether they are in healthcare, retail, education, or hospitality, involve providing some sort of ...

ISPs say there’s no need for new customer service rules; everything is great. If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their ...

The 5 rules of customer service . Rule No. 1: Exceed every patient's expectation. It is not enough to simply meet patient expectations. For the most part, patients don't want to spend money on ...

SHAPIRO: Customer service doom loops are just one small part of this new initiative. The White House is calling this collection of new rules Time Is Money, and you make lots of promises here.

New rules by the Department of Transportation are taking effect, giving airline passengers more leverage when things go wrong. 1 weather alerts 1 closings/delays Watch Now ...