Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

The CFPB ordered Block to update its business practices to comply with the law, pay between $75 and $120 million to users ...

such as updating an address or billing information. In some instances, they also take orders and process returns, refunds or payments. Customer service representatives may provide support over the ...

the automation and self-service can evolve.” In other words, once AI has the customer’s information, it should be used appropriately to eliminate needless steps (also known as friction ...

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience ... [+] by augmenting, not replacing, human jobs. There’s no doubt that artificial ...

I already subscribe to the newspaper. How do I read the website / e-Edition / app? Access to the website, e-Edition, and LJWorld.com app is included with your print subscription. If you have not ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...