The best customer relationships are true partnerships. Your customers are seeking partners who can provide more than just product recommendations. They need expert providers who can help them ...

GenAI has the potential to enhance customer service productivity by 45% (McKinsey). However, most early GenAI projects in customer service have failed to meet cost reduction and CX goals. Gartner ...

Kathleen Walch covers AI, ML, and big data best practices. Many companies are turning to AI to help with a variety of customer service operations to provide ... [+] faster response times to ...

Our Contact Centers CCaaS channel delves deep into the evolving world of customer service best practices, best CCaaS platforms and how AI is changing the customer service landscape. Our editorial ...