Are you committing any of these five customer service "worst practices"? Find the solutions--"best practices"–that can provide better results for your customers and your company.

As a customer service consultant and speaker, I find myself fielding inquiries about internal customer service almost as often as external. Here are ten internal customer service best practices ...

Hire great people Smart business owners know that top-notch customer service comes from top-notch people. Hiring the right team and creating a people-first culture from the get-go is the best way ...

Customer service is one of the most important considerations for a business. Does yours meet these best practices?

Tricia Morris November 22, 2014 at 3:13 PM 5 Customer Service Best Practices to Take to the Bank image bankingcustomerservice2 777x1024.jpg 455x600 ...

Great customer experience best practices are not defined by what you offer, but how your customer feels when they engage with your products and service.

To build long-term loyalty and relevance, brands must evolve with their customers and stay aligned with their expectations.

Without a solid customer acquisition strategy, growth efforts will be futile. What’s your top business goal for 2020? If you’re like most retailers, acquiring more customers faster is a ...

While customer service is often thought of as delivered out of a contact center, some customer service must be performed in the presence of the customer.

Setting and Measuring Service Standards The customer-service-improvement strategy of retailer Revco Drug Stores is in essence three behaviors the company thought everyone could deliver.

By following best practices and implementing a well-designed strategy for collecting feedback, businesses can leverage a very effective tool in symbols to improve customer satisfaction, drive ...