Are you looking for a simple and cost-effective way to improve the client journey? Overhauling your support desk is the ideal way to start. But, how can you do that without breaking the bank?

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

AI-powered chatbots are reshaping customer service by improving efficiency, response times, and engagement. With advancements ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

By Ankush Sabharwal AI Bots are dominant almost everywhere nowadays, performing numerous tasks, such as customer care and ...

Unlike earlier AI systems, agentic AI proactively figures ... explaining the technology behind Claude’s agentic capabilities. Customer service bots would less frequently have to divert customers ...

Nearly half the traffic on the internet is generated by automated entities called bots, and a large portion of them pose ...