AT&T: We'll Pay You If an Outage Hits Your Wireless, Fiber Service
The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or fiber service.
AT&T to offer customers bill credits for network outages
AT&T announced a new guarantee program that will see it provide billing credits to wireless and fiber customers who are impacted by service outages. Here's what to know.
After embarrassing blunder, AT&T promises bill credits for future outages
AT&T notes that some residential fiber customers in multi-dwelling units "have an account with AT&T but are not billed by AT&T for Internet service." In the case of outages, these customers would not get bill credits but would be given the option to redeem a reward card that's valued at $5 or more.
AT&T will credit you for a day’s service after some fiber or wireless outages
AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that includes bill credits for a day’s service when the outage meets certain thresholds,
AT&T to Credit Customers After Internet Outages
Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a wireless outage of more than an hour will automatically receive a full-day bill credit. Customers who call the company’s technical support line and are put on hold for more than five minutes will receive a $5 Visa gift card.
AT&T offers credits to customers for outages
AT&T unveiled a new initiative to keep and attract subscribers by offering them bill credits for outages on its fibre and wireless networks.
AT&T launches $750M effort to refund customers for network outages
Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day. One executive said the effort "has the potential to change the industry."
techxplore1h
AT&T knows telecoms don't have the best reputation: New outage guarantee aims to fix that
AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers—losing service to outages ...
PhoneArena1d
T-Mobile vs Verizon vs AT&T: One carrier destroys the other two in 2025's first 5G speed tests
T-Mobile has won by far the most individual trophies in Opensignal's first US mobile network experience report of 2025, ...
WMBD Peoria on MSN18h
AT&T now guaranteeing refunds for loss of service
Announced Tuesday, the new AT&T Guarantee promises customers that if they lose phone service for more than an hour or fiber ...
CNET4d
AT&T Internet Air Review: Is the 5G Home Internet Service Worth a Try?
Locating local internet providers AT&T has an existing sprawling mobile network and offers a traditional, 4G LTE fixed wireless internet option, but it held back on its 5G home internet service ...
AT&T, Verizon targeted by Salt Typhoon cyberespionage operation, but networks secure
The Chinese-linked Salt Typhoon cyberespionage operation targeted AT&T and Verizon's systems, but the wireless carriers' U.S.
AT&T expands investment here; XR Training, Red 6 deliver for military partners | Tech Roundup
AT&T expanded its investment in Orlando last month while XR Training, a member of the UCF incubator, and Red 6 each completed ...
Hosted on MSN17h
AT&T's New Guarantee Promises to Compensate Users if There Are Outages
After a series of issues last year, AT&T is starting 2025 with a promise that it will be better going forward.
news10nbc9h
Consumer Alert: AT&T director details new guarantee for wireless customers
AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...