Imagine you were up at midnight to pre-order the Switch 2. You waited months for the official launch day. Then you waited again in line at midnight to be one of the first to pick it up and play the new Nintendo hardware.

Video game retailer GameStop said Thursday that it is investigating claims made by some customers that they received damaged Nintendo Switch 2 consoles

Some people reported an unwelcome surprise after picking up their Nintendo Switch 2 preorders at GameStop: staples used to attach receipts to Switch 2 boxes ended up damaging the screens on the console, as reported by IGN. However, GameStop says this was an issue that was “isolated” to a single store and that it has already offered replacements.