Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna uses an AI doppelganger of CEO Sebastian Siemiatkowski to deliver quarterly earnings, and says it "streamlined" ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer milestones, surging market traction, and exceptional returns from its bold AI ...

Stockholm-based Klarna, the buy-now-pay-later fintech company led by Sebastian Siemiatkowski, used an AI-generated avatar of its chief executive to present its latest quarterly earnings.

Klarna's New Star. Move over, chatbots. Klarna just introduced the AI avatar of its CEO, Sebastian Siemiatkowski, to deliver ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer milestones, surging market traction, and exceptional returns ...